Shipping and Returns

Online Ordering

Sanctuary Lavender Farm ships all across Canada and the USA. All prices are in Canadian Funds.  Prices noted exclude taxes and delivery charges. All orders placed online at sanctuarylavender.ca are processed as soon as possible, yet some items are made to order and may be out of stock until materials arrive to complete your order. You will be notified if an item is out of stock. You will receive an e-mail notification when your products are shipped.  We reserve the right to limit quantities and to accept or reject any order received. We do not guarantee the availability of any product. You agree to pay for all items ordered, including any processing and shipping fees and sales taxes.  Orders will not be shipped until payment in full has been received. We accept payment by credit card or by e-transfer. The payment process is fully encrypted and we take all reasonable precautions to protect your personal and financial information.  You must be 18 years of age or older to order from our site.

 

International Orders

We are unable to ship internationally at this time due to customs specifications however we do ship to the United States.

 

Cancellations

You may cancel your order at any time prior to shipment.  However, custom orders (that is, any order requiring design and/or assembly) may not be cancelled once design and/or assembly have commenced.  

 

Return Policy

At Sanctuary Lavender Farm, we take great pride in our handcrafted products. If you have received an item you are dissatisfied with, please see our return policy below and email sanctuarylavender@gmail.com. to obtain a Return Authorization (RA). Once an RA is provided, you are responsible for sending the item back to us, postage paid and insured.  Your refund will be processed once we receive the item, but only if received in saleable form. Please note that custom orders (involving custom design and/or assembly), return request initiated more than 10 days after receipt of the order cannot be returned under any circumstances.

 

Delivery

We use Canada Post shipping rates on our website to determine shipping rates but oversize or heavu items may be subject to an additional fee – we will advise you in advance if this is the case. All orders over $150 qualify for free shipping. We use Canada Post, but may occasionally use other commercial delivery services. Once your order has shipped we will provide you with a confirmation email and a tracking number, if available. We are not responsible for delays, service interruptions or unsuccessful deliveries which are beyond our control.  If you do not receive your order within 10 days, please contact us so that we may initiate a claim with the shipper. At our option, we may personally deliver certain orders within the Kootenay Region. Delivery charges will be noted on your order form / confirmation email. We deliver to Canadian and US addresses only (no P.O. Boxes).

Some of our products may be affected from extremes of temperature.  We cannot take responsibility for items that are left outside if you are not home to receive your order.

Further, please note that dried lavender stems are very delicate and it is normal for some buds to naturally fall off during the shipping process.

 

Pick up

Instead of having your purchase(s) shipped, you may be able to arrange to pick it up at Serene Spa in downtown Creston or at one of our markets or events. Please email us if you would like to do this and we can make the arrangements: sanctuarylavender@gmail.com

 

Site Security and Privacy

We take all reasonable efforts to ensure that your personal information is protected.  However, we do share your contact and address information with our shipping companies and your credit card information with our credit card processors.  Your personal information may be used by us for marketing purposes. By placing an order with us, you agree to be bound by these terms and conditions. We apologize for any errors or typos in the information displayed on our site.  We will contact you if we notice that an order has been initiated based upon incorrect information. In such case, you may cancel the order or revise it based upon the correct information.

We reserve the right to change our policies at any time.